We accept credit card payments directly through Etsy as well as payment through PayPal. (If paying with an echeck, your item will ship after payment clears.)

PRODUCTS & WARRANTY
All of our items come with the maker's mark embossed on the back or the inside of the product.

By purchasing these products from Minustudio.co, you confirm that you understand the nature of "Handmade" goods as containing slight variations due to the maker being human. Also, you confirm that you understand the nature of leather as being an organic material, and therefore can present scars or other marks that might reflect the animal's life.
Each mark or scar tells a story and provide your item a one-of-a-kind feel and look.
Since each leather hide is unique, products will not be identical.

LEAD TIMES:
All items are made to order.
We operate on a first come - first served basis. After your order is placed, it is added to a queue of orders. If your order is time sensitive, you MUST contact us before placing the order. Orders with special requests in "note to seller" will not be prioritised.

DELIVERY:
All orders are sent via Royal Mail 2nd Class (UK) and Royal Mail Tracked (+/- signed) for International orders; they are delivered by the National Post of the destination country (for example, orders sent to US are delivered by USPS).
Shipping upgrades are available on request.

ESTIMATED DELIVERY TIMES:
PLEASE NOTE: Due to the pandemic, it can take twice as estimated bellow!!!!

Delivery time is calculated in ADDITION to the lead time. Lead time: the time it takes from the time an order is placed, until is taken at the post office.

UK (2nd class): 2-3 working days
UK (1st class): 1-2 working days

Europe: 1 -2 weeks
US: 1-2 weeks
Rest of the world: 2-3 weeks.

We'll do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping carrier from your country of residence. I advise you to check the estimated times from your shipping providers or contact us & we'll try to help.

DELAYS & LOST IN MAIL:
We cannot be held responsible for any delays in shipping.

LOST IN TRASIT POLICY:
During the busiest times of year (November 15th - January 15th) delivery can take up to 2x longer, so please plan your order accordingly.

Missing order? Please contact us within maximum 60 days after the DISPATCH notification was sent to you. This is the maximum time frame we can obtain tracking information from the shipping company. After this time, we can no longer refund for lost in mail/missing etc. or send replacements, since we can no longer determine whether the item was delivered or not.
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Orders are shipped to the address you checked out with.
If you would like to ship to a different address - please contact the shop BEFORE your order was dispatched.
It is the buyer's responsibility to provide a complete & correct name & address.

INCOMPLETE or INCORRECT address: if the parcel is returned to us for wither of those reasons, you will have to pay for the postage again, if you want us to re-send. Otherwise, we will refund the cost of items, without shipping.

OTHER SHIPPING INFORMATION:
International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees since we cannot predict them and they depend on the country of delivery.

If the package is declared "Delivered" - no refund shall be given.

If the package is declared "ARRIVED AT UNIT/ Delivered at the post office" - the package has not been delivered, it is held at the post office. You must go to the local office with the tracking code we provided and ask for the package. Parcels are usually kept at post office 2 weeks.

If the parcel is returned to us as UNCLAIMED, that means no-one was not home when they attempted delivery & you didn't schedule re-delivery or go to the post office to pick up the parcel. You will have to pay for postage again in order for us to re-send the order. It is the buyer's responsibility to collect their mail.

Item DELIVERED after we have issued refund or sent a replacement for non-delivery: if you keep the item, you are keeping an object that is no longer yours, thus committing fraud. We advise you to contact us as soon as the parcel arrives, to arrange return or, should you want to keep it, to arrange re-payment.

For custom made items NO REFUNDS OR EXCHANGES can be given unless we have made a mistake. For example, you ask for a belt 3 cm wide and I send it 2.5 cm.
HOWEVER, please note that all our items are HAND CUT, so small variations might occur (a few millimetres).

BUT: should the item not fit due to you not measuring your size correctly or not informing us of the correct size, we cannot be held responsible.

PLEASE NOTE This Agreement is governed by and shall be construed in accordance with the laws of England. Insurance for international items is governed under UK law only. International buyers purchase at their own risk.


MODIFICATIONS TO PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue our products (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products.

COLORS might vary in shading (lighter/darker) due to screen resolutions and leather hide variations; not one leather hide is alike - each one absorbs the same color differently, thus shades might vary slightly.

Do you do any wholesale?
Yes, but for a very limited category of items. Please contact us at www.bengjyminu.com for wholesale inquiries.

My order is missing something?
Human error! Please quickly email the shop and it will be quickly resolved.

Custom orders? Our pleasure!

LOGO: the only items we send without branding are the leather pulls or the items too small to fit in the logo, such as some of the keyrings / bracelets. These will have 2 small arrows embossed on the back.
However, please expect to see BengjyMinu stamped on most of our creations.

WE WILL NOT send an item without logo and we will feel offended if you ask us to.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me or contact me to enquire about my services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. Similarly, I can let you know which postal services I use and you can read their privacy policies, or those of Paypal.

Firstly, all information is stored electronically and is password protected. No physical copies are kept in any form. I use Gmail and Norton security and Firewall to protect all my information.

Secondly, to fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, such as names and dates for personalisation. These are kept as personal messages in Etsy, and also sent via email through Etsy. Emails are retained for tax purposes.

It is necessary for some third parties to have this information, via yourselves and via me;

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

It is necessary for me to engage third parties to perform functions and provide services to my shop, such as delivery/ postal service companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, (e) insurance and tax purposes.

It is necessary for me to retain your details as compliance with UK law for fulfilling tax returns. HMRC require this information is retained for 7 years.

Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. With the exception of circumstances where I legally have to keep information I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests and receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so. Please contact me on using the information below

How to Contact Me

You can Direct Message me here on Etsy or e-mail at info [!at] bengjyminu.com